Jasmine Court Nursing Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Although people told us the service was well managed and led, improvements were required to the service’s quality assurance arrangements as shortfalls identified at this assessment were not routinely identified by the service.

This service scored 62 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff were mostly positive about working at Jasmine Court Nursing Home. A member of staff told us, “It’s really good working here. Staff get lots of support from the nurses and management team.” The member of staff provided an example, whereby a person using the service died and this was the member of staff’s first experience of a person dying. They told us they received lots of support from the management team and senior members of staff to deal with a difficult and sensitive event. Another member of staff stated, “This is a good place to work, I would not be here if I was unhappy.” Where less favourable comments were raised, this principally related to the service's staffing levels as detailed within the ‘Safe’ section of this report. Staff told us they were confident to raise concerns with the management team and that these would be listened to and acted on.

The quality assurance and governance arrangements in place were not always effective in identifying shortfalls at the service. Risks to people’s safety and wellbeing were not sufficiently detailed and managed effectively. Suitable role models were not available to provide support and guidance to staff to enable them to effectively carry out their roles and responsibilities. Observation of staff's practice did not provide assurance staff were skilled and competent to effectively apply their learning. Where people could be anxious and distressed the use of de-escalation techniques was often secondary to the use of restraint by staff. Gaps relating to staff recruitment and inductions had not been picked up by the service. Relatives were complimentary regarding the management of the service, indicating the service was well managed and led. Comments included, “On the whole, its managed well, it meets X needs”, “I think the home is well managed” and, “We’ve had no concerns since X was admitted, we know it is a good place to live.” All relatives spoken with stated they would recommend Jasmine Court Nursing Home to others. However, not all people who used the service and relatives knew who the registered manager was or their name. Not all people and those acting on their behalf were aware of ‘resident’ and relative meetings having taken place. Where areas for improvement were cited, these collectively referred to the lack of social activities available at the service. Statutory notifications were sent to the Care Quality Commission following a serious injury or where a safeguarding concern had been raised with the Local Authority. Providers must inform us of all incidents that affect the health, safety and welfare of people who use services. The provider carried out an annual survey with people, relatives and staff in September. No issues were highlighted for corrective action following the last quality assurance survey in 2023.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.