Deer Park Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People contributed to their care plans and their views were documented. Where this was not possible, or people were not involved, a clear rationale of why was documented. Peoples’ care records were very personalised and included, risks, health, care, wellbeing, and communication needs, to ensure people received care and support which had good outcomes. Care plans were reflective of people’s support needs and reviewed in a timely manner. Staff were aware of people’s preferences and respected these. The manager had a good knowledge of the Mental Capacity Act, including capacity and consent.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and relatives told us that the care received from staff met assessed needs. Staff understood how to deliver evidence-based care and treatment. Staff were able to explain what was important to people and supported people in line with best practice standards. Care records provided clear information and guidance and were updated to inform staff if people’s care and treatment needs had changed. The management team and staff were working with a wide range of health professionals, such as district nurses and social workers to ensure people were receiving appropriate care and support. One staff member explained they gathered feedback from a comments book in the dining rooms. One person said, “The food is lovely. There are snacks in the bistro if hungry.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff understood how to work with external health and social care providers, to provide support in the most effective way. Staff told us team morale was good and they worked well together as a team. Staff told us they were provided with the information they needed to ensure they could carry out their roles effectively. Relevant information concerning peoples’ needs and the running of the service was shared in daily meetings. Any updates and or concerns were discussed then shared with the rest of the staff team. Staff told us they could access relevant information on peoples’ care needs. This included key risks for important issues such as falls, choking, skin viability needs and moving and handling requirements.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People we spoke with said staff gave them the support they needed to live well, whilst recognising their individual preferences of how they wanted to live. We saw that staff were monitoring people to ensure that they ate and drank well. People were prompted to drink where needed and reminded they had food to eat if they chose to do so. Information was recorded and reviewed by staff to ensure peoples’ health needs and conditions were protected. Observations of interactions between staff and people were positive and respectful.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People had regular reviews with external medical professionals. Appropriate referrals had been made for people who required additional clinical support. The GP visited weekly to review and treat people. People's care records had been reviewed regularly and amended according to their needs. Staff had knowledge of people's changing needs, and were able to tell us how these were shared with the rest of the staff team through daily meetings.

Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. A person told us staff talked with them to let them know what support they were going to provide before carrying out any tasks such as personal care. A person’s care plan had been reviewed recently which covered their health, wellbeing and care needs. Staff supported the person to make day to day decisions. Staff understood the importance of gaining consent from people before they delivered care. Where, appropriate, people’s capacity had been assessed in line with the Mental Capacity Act (2005), and applications had been made to restrict people’s liberties to keep them safe where needed. The manager understood their responsibilities under the Act. We saw staff offered people choices and gained consent of people when delivering care. For example, we observed staff gaining consent from a person before assisting them to move.