Bluebird Care (Isle of Wight)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received care that was personal to them. Most people received care from a regular staff team who they had been able to get to know and trust. One person told us, “I have regular carers who I know very well.” People’s care was kept under review and adjusted to meet their individual needs. Including people who were more vulnerable, especially in cold weather receiving extra wellbeing checks and phone calls. It had also led to changes in people’s care visits to better suit their needs. One person told us, “I used to have three hours per morning, but on review it was reduced to two hours with the addition of an evening visit to reduce my isolation.” Staff had enough time to provide care in an unrushed and patient manner that met people’s needs. Some people felt staff did not always understand some basic tasks such as cooking or preparing meals. We told the provider, and they took action during the inspection to address this by following up with these staff members to give them further support.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.