- Care home
Glenhurst Manor
Report from 8 February 2025 assessment
Contents
Ratings
Our view of the service
Glenhurst Manor is registered to provide accommodation for persons who require nursing or personal care, this includes supporting people living with dementia. The service can accommodate up to 36 people. At the time of our inspection 33 people were living at the service. The inspection took place between 7 February and 13 February 2025. This inspection consisted of quality statements under the key questions of safe and well led. We visited the service on 10 February 2025. This inspection was prompted by information received about the service, relating to fire safety recommendations which needed to be completed in 6 months as outlined in the Regulatory Reform (Fire Safety) Order 2005 addressed to the service dated 29 January 2025. However, following this inspection we are assured by the arrangements in place to keep people safe. Environmental risk assessments and robust safety checks were in place and complete. Governance systems were in place to ensure oversight. The registered manager told us they were “committed to following the companies’ policies and procedures as they are designed to keep everybody safe.”
People's experience of this service
People told us they felt safe and were happy with the care they received at Glenhurst Manor. Comments included: “If you speak to the staff and ask for help, they help you,” “I enjoy my time here, staff treat me good” And, “I couldn't be safer here if they tried.” People, their relatives, and staff were complimentary about the registered manager. We observed care was delivered in ways that was person-centred and promoted people’s dignity, privacy and human rights. Care staff treated people with kindness and respect.