Glenhurst Manor

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. People told us they felt safe, and their risks were effectively managed. People confirmed they felt involved in planning for their needs in relation to risks and keeping safe. Staff told us about daily tasks completed to keep people safe. These included checks of equipment, visual checks of the environment and reporting any concerns identified so these could be addressed. The registered manager told us how risk assessments were designed in collaboration with people. Risks were managed using the least restrictive practices to ensure people maintained their independence. People’s care plans provided guidance for staff with prompts about how to communicate with people who were responsible for their own personal care and managed their own medicines.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. A person using the service told us, “What makes here perfect for me is the staff. They gave me 2 types of call bell here; one is the standard and the other, that's the emergency 1 which I have to press frequently as I'm prone to falls and I just don't have the strength to get up. The staff come quickly, there is never any problems here.” Staff understood and followed the service’s health and safety procedures. Health and safety audits took place regularly and any areas for action were addressed. Checks of the environment and equipment were undertaken in line with the provider’s policy and legal requirements. We observed the environment to be clean, free from clutter and well equipped. Recommended improvements to fire safety within the home were completed, with further upgrade works planned. All other building checks, including fire alarms, gas safety, electrical checks and water standards were complete.

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.