Adalah Residential Rest Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people's needs. At our last inspection we rated this key question good. At this assessment the rating for this key question has remained good. This meant people's needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were supported to access the healthcare they needed such as visits from the GP practice, nurses, opticians and dentists. One person told us, “I have seen the doctor, and the district nurse also comes to visit me regularly.” Another person said, “I see the GP when I want to.” People told us they felt involved and listened to at the service.

Staff confirmed they had completed training in equality and diversity. Staff were aware of the protected characteristics under the Equality Act. Acknowledging diversity and valuing differences. Staff told us they felt well supported by their colleagues and the manager. Staff were happy in their role which created a pleasant atmosphere at the service, impacting on the support people received. A staff member told us, “The manager is approachable. The manager has created a positive atmosphere in the home, and we are all working hard together to make the improvements we need to make." Staff spoken with confirmed they had not witnessed or experienced any occasions whereby they had felt any of the people using the service were discriminated against, or they had witnessed people not having their basic human rights met. For example, when people received healthcare support from healthcare professionals and services.

Staff ensured people had access to healthcare to maintain their wellbeing. Where indicated people were supported to attend specialist health appointments for continued monitoring and treatment. The service had developed good relationships with their GP practice and district nurse team. Feedback we received from 1 professional stated “As far as I am aware and whenever I am present on site, I have observed the staff being very caring and sympathetic towards the residents. The staff will always talk to me about clients’ needs. Whenever I speak to the staff about a client, they always listen and act on it if need be.” The registered manager used a variety of methods to ensure people had equity in experience and outcomes. Systems were in place to gain feedback from people. The registered manager carried out surveys with people. Actions following these surveys were discussed however, these discussions were not always documented. There were regular meetings held for staff to share their views and experiences and for the registered manager to cascade information about things happening in the service.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.