Sabin Care

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated good. We reviewed 5 quality statement for this key question. Although we were unable to talk to people and their relatives, feedback forms evidenced they were happy with the care delivered. Staff were kind, compassionate and could demonstrate an understanding of the importance of treating people as individuals.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff supported people in a caring and compassionate way. Staff gave examples of how they cared for people with kindness, compassion and dignity. A staff member said “We always close curtains when giving person care, I respect their privacy. Staff don’t talk about people around them; we talk to them.”

Feedback from partners and stakeholders was positive and no concerns or comments were raised.

Although we were unable to talk to people who used the service, and their relatives care records showed the service provided individualised care based on the person’s needs.

A member of staff told us, “Everyone has a different care plan, personalised to them, we learn about the people we care for.” People’s care plans had up to date information to promote and maintain their independence. Staff were able to access people’s care plans securely on their mobile phones. This ensured people’s records were up to date.

Care plans guided staff on how to treat people as individuals. Care plans were reviewed regularly so they remained consistent with people’s needs and preferences. Care plans were person centred and gave detail on people’s likes and dislikes and what they enjoyed doing.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff knew people well and provided examples of how they supported people in a way which met their needs and promoted their independence. A staff member told us, "We always ask people what they want, when they want a bath or what they want to wear, it’s their choice."

People’s care plans had up to date information to promote and maintain their independence. People were involved in deciding what was in their care plans to help ensure they received the support they wanted and needed.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff responded to people’s immediate needs and acted to minimise any distress. Staff were aware of people’s individual needs, and adapted their approach, taking account of people’s capacity and orientation to time and place.

Staff spoke positively about the workforce wellbeing and enablement. Staff said the registered manager cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There was a robust recruitment process in place which took into account the needs of the people within the service. The staff folders we reviewed showed mandated checks had been completed.