Sabin Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated good. We reviewed 7 quality statement for this key question. Care was person centred, and care plans reflected this. Although feedback was completed the documentation was not always robust.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff told us they provided care in a person-centred way. Staff spoke about people as individuals and embraced the principles of person-centered care and support. Staff were able to give examples of how they responded to people's wishes and preferences.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff and the registered manager supported people to integrate into the community. Staff told us people were informed of local community events or groups. People were supported by staff to go for walks or shopping depending on their preferences.

Feedback from partners and stakeholders was positive and no concerns or comments were raised.

There were processes in place to ensure people were safe when accessing the community. Care plans detailed how and when people accessed the community. However, risk assessments had not been tailored to specific activities.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff and the registered manager told us how they promoted effective communication and the sharing of information with people, their families and any external professionals.

Information was provided to people in a suitable format. This information was kept accurate, up to date, and shared safely.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff told us the service made it easy for them to share feedback and ideas or raise complaints. The registered manager explained how they gathered feedback and involved people in their care.

Systems and processes to gather feedback from people and their relatives needed improving. Feedback was not always documented in detail. No complaints had been made there was a process in place.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

The registered manager and staff made sure that people could access the care, support and treatment they needed when they needed it. For example, being flexible and changing call times.

Feedback from partners and stakeholders was positive and no concerns or comments were raised. There were processes in place to ensure people could safely access the community. Staff explained how they would support people to access the local community. The registered manager told us there were safety protocols in place, however these were not clearly recorded in risk assessments.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff and the registered manager were aware of people who are most likely to experience inequality and tailored their care where appropriate in response to this. The provider was aware of the groups of people who were at risk of possible disadvantages and ensured they worked to address any possible barriers within their care.

The provider had effective systems and processes in place to ensure barriers to care were minimised. Care plans were tailored to people's individual needs and characteristics were considered and included.

Feedback from people and their family was positive. Although we were unable to talk to people who used the service and their relatives, feedback forms evidenced no concerns were raised and overall people were happy with their care.

Staff told us they supported people to plan for important life events and ensured people and their relatives had enough time to make informed decisions regarding their future. However, staff did not receive any training in end of life care.

End of life care was included in the care plan however there was minimal information documented, and it was unclear if people and relatives had been involved.