Clifton House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People's needs were assessed before they started to use the service, this information was used to create their support plans. Where appropriate, relatives and external professionals had been involved. The registered manager said, “We are trying to create the best possible service we can. It’s all at the start of the process by accurately assessing whether we can meet someone’s needs.” Staff understood people’s needs well. They told us the information regarding people’s care needs was detailed and supported them. People’s care and support needs were assessed, reviewed, and updated as required. People’s records were accurate to the support they were receiving, and they were person centred. The provider had an electronic care planning system which meant changes to people’s care needs were updated without delay. The service worked to empower people to oversee their own support needs. Joint working was clear throughout all documentation.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us they were treated with respect and supported to live their lives how they chose. Relatives confirmed their loved ones were treated with dignity and respect. Consent was sought from people for their support needs. The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff had received training for the MCA. A clear process was in place to carry out MCA assessments where required. However, this had not been necessary for the people using the service at the time of inspection. People had given their informed consent for their care and support. Information about people’s care needs and choices were detailed in their care and support plans. A member of staff told us, “We get to know people; we build a relationship and trust, we are goal focused. People have active goals; we operate on an individual basis. We support people to become involved in their community, we encourage clubs and voluntary work, we encourage them to make connections.”