Veronica House Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff told us people needs were assessed when they moved into the home, and on an on-going basis to ensure the most up to date care could be provided. One staff member said; “We can refer to specialists within the team for more detailed assessments, including psychological, or for low mood. Assessments are comprehensive.” Assessments we reviewed had been completed in partnership with people and where relevant, their relatives. They included information about people’s needs as well as their wishes and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans were developed in line with good practice guidance around positive behaviour support. A visiting health professional told us, “The staff’s clinical skills are very good. Mental health knowledge across the staff group has improved in recent months. Staff are sufficiently trained and knowledgeable."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There were systems in place to ensure effective communication across the staff teams. This included daily flash meetings where current information or changes were shared with staff in key roles within the service to ensure people’s care was responsive to their changing needs. The staff team worked in partnership with external professionals to meet people’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Records we reviewed reflected staff responded to any changes in people’s health and referred people to health care professionals when required. Relatives told us they were aware of people being referred to GP’s and specialist healthcare teams, and felt they were kept updated about their family member’s health. Staff told us they acted in people’s best interests and escalated any concerns with people’s health to senior staff who took action to assess and refer people where necessary.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Some relatives shared with us the positive impact of the care their family members received. They told us they wanted their family members to stay living at the home because of how settled they were.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff shared examples with us of how they sought people's consent before providing care and support. People were supported in line with the Mental Capacity Act and where restrictions were in place the management team had applied for Deprivation of Liberty Safeguards (DoLS) to ensure this was done lawfully.