The Grove Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to access care, treatment and support when they needed to in a way that worked for them. For example, staff liaised with nurses when a person had to go to hospital for routine check-ups so they could use a side room which helped them cope with waiting for their appointment. The management team and staff ensured there were no barriers or delays in accessing care. A manager told us, “Nothing is impossible.” Staff understood people’s rights and told us examples of when people faced discrimination where they had required staff to advocate for them to ensure they received equal experiences. For example, a manager told us they had to push for an appointment for someone to have an irregularity on their skin looked at which they believed was dismissed because of the person’s age. They told us, “Put yourself in their shoes, I would want that to be looked at.” The manager had ensured all reasonable adjustments and any other barriers to care this person may have faced had been discussed and treatment was planned and confirmed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.