Hightown Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment we rated this key question good. At this assessment, the rating has remained good This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service cared about and promoted the wellbeing of their staff and supported and enabled them to always deliver person-centred care. Staff members we spoke with told us the home was a good place to work, and they felt able to make suggestions or raise issues. One staff member told us, “We have made together a lot of improvements and when the management team have been deciding on changing anything they have always discussed it with us, so we are listened to.” A professional shared feedback on how the provider worked in partnership with them to ensure good outcomes for people. This evidenced the provider was working in an integrated way, sharing information to ensure continuity for people. Staff surveys were issued annually, to encourage feedback. Action plans were devised from the feedback provided and shared with the staff team.