Cygnet Hospital Harrow

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 2 quality statements in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was inadequate. Though the assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question remains inadequate. We found that the culture of the ward had improved. There was a culture of kindness and respect between colleagues. Staff were kind, compassionate and responsive to patients’ needs. Patients’ individual needs and preferences were better understood, and this was reflected in their care, treatment and support.

This service scored 35 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff attitudes and behaviours when interacting with patients showed they were kind, compassionate and responsive in their day-to-day care and support. Staff supported patients to access other specialities on the ward.

The culture of the ward had improved. There was a culture of kindness and respect between colleagues on the ward. The management team attended community meetings where patients planned their daily activities. The MDT were involved in the day-to-day care and well-being of the patients and were able to respond to patient’s needs quickly and effectively.

People’s individual needs and preferences were understood, and these were reflected in their care, treatment and support. Patients could access a variety of professionals in the MDT, such as psychologists, occupational therapists, and speech and language therapists.

People’s communication needs were mostly met to enable them to engage in their care, treatment and support to maximise their experience and outcomes. However, communication passports recommended the use of ‘talking mats’ to aid communication between patients and staff. Talking mats was not always used on the ward. Patients felt the evening snacks available were limited and could be improved in quality and quantity available.

Patient’s personal, cultural, social and religious needs were understood and met. For example, cultural diets were discussed at the patient’s daily meetings. Patients had weekly cooking sessions, which incorporated their cultures, and patients enjoyed attending.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.