Meadowfold Hyndburn Ribble Valley Short Break

During an assessment under our new approach

Date of assessment: 11 to 20 December 2024. The service provide short breaks to adults living with physical disabilities, learning disabilities or autistic spectrum disorder. We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. This was the service’s first assessment. Incidents were learnt from, and safeguarding processes were effective. Staff supported people with transitions to ensure continuity of care. Risks were well managed, and the environment was designed to support the delivery of safe care. Staff were recruited safely and trained to meet various health and care needs. The service was clean, and medicines were managed safely. People’s needs were reviewed regularly, and the service provided care in line with evidence based good practice. Excellent communication and partnership working between the service and others contributed to positive outcomes. Staff considered people’s wishes when decisions were made and sought consent. Staff treated people with kindness and compassion, and elements of the environment promoted people’s dignity. People were treated as individuals and supported to access the local community. Staff knew people well and responded quickly to minimise distress. People received person-centred care. Accessible information standards were considered when providing information and the service actively sought feedback. Reasonable adjustments were made to improve accessibility, and people were supported to develop skills and plan for the future. Staff and leaders had a shared vision and managers led by example. The service worked effectively with others to continuously improve standards. Systems were in place to manage performance, and support staff member’s rights and wellbeing.

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