Park Lodge

We saw staff treating young people as individuals and with dignity and respect. People said that staff were kind, caring and supportive. Staff were passionate and committed to delivering excellent care. They co-developed person-centred care passports with the young people that were recovery focused and therapeutic. Young people were actively involved in decision making and felt enabled to make their own choices about their care. Family members and people who knew young people well were encouraged to be involved with the care and treatment of their relatives and were extremely complementary about hospital. Staff were visible and available to young people supporting them to maintain their independence, choice and control. Staff gave examples of when they had gone above and beyond to help and support with the young people’s recovery. Young people were able to voice their concerns about their care and how the service was managed and told us that they felt listened to and included. There was a range of appropriate equipment and facilities to support young people and aid recovery. Information was communicated in a way that met their individual needs and preferences.