Park Lodge

Safety was a priority for staff and leaders within the service and they provided care in a way that made young people feel safe. Staff were familiar with policies and procedures used to safeguard young people and to ensure the environment was kept safe. Where risks arose, the provider completed appropriate risk assessments to promote the safety of young people and ensured that all staff were aware of and understood correct procedures. The service promoted a culture where staff and young people were able to raise concerns, identify risk and learning was encouraged. Young people were actively encouraged to be involved in their care and treatment. The service used a safe staffing tool, and the wards were rarely short staffed.