Radfield Home Care Bromley, Orpington & Beckenham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff members consistently spoke about how much they enjoyed working with the people they supported. People told us they were happy with the staff who supported them. We did not receive feedback from other organisations involved with people’s care and support. However, the registered manager and staff spoke respectfully and supportively about the importance of the engagement they had with other health and care organisations.

People’s assessments, care plans and risk assessments were person-centred. People’s care assessments included information about how and when they wished to be supported and these choices were reflected in their care plans. Where possible, people were matched with staff with similar backgrounds and interests. The service had developed pen portraits of people and staff to aid matching. These also enabled people to make choices about their care staff.

People’s care plans described the importance of the tasks people could undertake independently or with minimal support. For example, where people were able to carry out some personal care tasks, such as washing, their care plans described what they could do for themselves and how staff should support them. People knew their rights to accept or refuse care and support. A person told us staff encouraged them to move more and had suggested social activities they may be interested in. They said staff understood and accepted when they refused to participate and this did not affect the care and support they received.

People’s care plans described the importance of the tasks people could undertake independently or with minimal support. For example, where people were able to carry out some personal care tasks, such as washing, their care plans described what they could do for themselves and how staff should support them. People knew their rights to accept or refuse care and support. A person told us staff encouraged them to move more and had suggested social activities they may be interested in. They said staff understood and accepted when they refused to participate and this did not affect the care and support they received.

Staff told us the service supported their wellbeing. The registered manager ‘checked in’ with staff on a daily basis to ensure they were safe and had no concerns. Staff said they valued these calls as an opportunity to discuss their day and develop their skills. Staff also always had access to management support via an out of hours on-call number. During our inspection, the service was organising a Christmas social event for staff. The registered manager said, “The work can be stressful, and this is our small way of showing staff we appreciate them.”