Radfield Home Care Bromley, Orpington & Beckenham

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider’s strategy and culture was supported by a range of policies and procedures which reflected best practice in care and support and focused on person-centred support. Managers and staff understood the challenges and needs of the people they supported. All staff had received training in the provider’s ‘Be There’ principles. These set out guidance for staff on putting people first and ensuring managers and staff listened to, understood and provided support that reflected their needs, histories and cultures, individual preferences and goals.

People and staff spoke positively about the management of the service. They told us managers were approachable and accessible at any time. Managers received the training and support they required from the wider organisation to manage and develop the service. They proactively worked with other local organisations to enhance the range of services offered, for example, through a monthly café event.

People and staff told us they could raise concerns at any time, and these were dealt with promptly and effectively. Staff described the value of regular contact with the registered manager. They spoke positively of the support they received and were confident that their views were listened to and acted upon.

Staff had all received equality and diversity training and felt they were treated fairly and equally. The service’s policies and procedures reflected this approach. The workforce was diverse and represented a range of backgrounds and cultures. Staff consistently told us they felt part of a team of equals.

Records we viewed showed regular quality assurance monitoring had taken place and issues identified had been addressed promptly. People and staff had been asked for their views of the service and we saw feedback was positive. The service had ensured information about concerns had been shared, where appropriate, with, for example, Local Authorities and the CQC.

The service had developed relationships with organisations in the community to provide activities for a wider range of people. In partnership with a local dementia organisation, they organised and co-facilitated a monthly café event. This provided a place for older people and their carers to come together socially and to participate in activities and learning. Local providers had delivered some of the sessions, such as arts and crafts and talks on services and benefits available to people. We saw photographs of the café events which showed they were well attended. The café events had enhanced people’s social activities and relationships, particularly where they may be isolated at home. For example, a person attended with their partner and both enjoyed the opportunity to meet with other people and their relatives. They now attend regularly and have continued to develop new friendships and skills. The service had also visited local care homes to promote the monthly café event and to develop relationships with people and staff. The registered manager told us, because of a visit, people from a care home had attended recent café events supported by their care staff. The registered manager said, “It’s important we are part of the local community and are able to reach out to and provide support to others in need.” The service had recently received a Local Authority award for best new small business.

The service worked proactively with other local provider organisations and the local authority to develop the care and support they provided. The registered manager spoke of the importance of sharing and collaboration with other organisations. They said, “It’s important we don’t work in isolation as we have so much to learn from each other.” Staff told us they had opportunities to contribute ideas and suggestions in relation to the way the service was delivered. One staff member told us, “Managers listen and take our ideas on board.” They were supported to develop their skills and experiences where they wished to.