Corner Oaks

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service since they registered. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always treat people with kindness, empathy and compassion or respect their dignity.

We identified areas of improvement and greater consideration needed in relation to the protection of aspects of people’s dignity, through the provider’s decision to use closed circuit television in communal areas of the service. Overall we observed people to be treated with kindness, by a compassionate staff team who treated each person as an individual and recognised their own strengths and how to utilise these to ensure positive care outcomes. People told us they liked the staff team, and one person told us about enjoying spending time with staff listening to music of their choice. People’s relatives confirmed our findings, one stated, “We are really fortunate we found it. It is a home from home. They take great care recruiting. They all seem to have that same caring nature and attitude.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. This included areas of personal presentation such as choosing what they wanted to wear, how they wanted to style their hair to maintain their individuality. One person wore a bowler hat to breakfast, and all the staff admired their choice of hat, which in turn made the person proud and aided their confidence. Each person had chosen the decoration and themes for their bedroom, to ensure this was reflective of their individual personalities, hobbies and interests.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to make informed choices about their daily lives and routines. Staff used visual aids and objects of reference to assist people with independent decision making. Staff supported people to develop self-confidence to feel able to have greater choice over how they wished to spend their time. One person told us they enjoyed going with staff to the local shop to purchase items and had previously not felt confident to leave the service. This was a positive example of the nurturing approach taken by staff to support people to achieve their potential. Relative reinforced our findings, 1 stated, “[Name], is always out and about. Staff give them freedom of choice to do what they want.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff to maintain oversight of people wherever they were located within the service, to maintain their safety whilst respecting their wish to spend time on their own. Where people experienced times of distress, we observed staff were quick to offer comfort and reassurance. We also observed staff to use redirection techniques effectively to support people and reduce the risk of incidents happening within the service.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt well supported, particularly by the deputy manager who was consistently based at the service. Staff told us having the option to access a hot meal during their shift aided morale and made them feel valued. Feedback received from people’s relatives consistently confirmed they felt their loved ones were safe and well care for.