Corner Oaks

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service since they registered. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received personalised care tailored to their individual wishes and preferences. People and their relatives were involved in the designing of their care and support plans, and we found staff to be clear about how to ensure the care provided was in line with people’s individual wishes. Our findings were reinforced from relative’s feedback, 1 relative stated, “I feel they really care for residents. They make you feel like your young person is special.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff worked collaboratively with external health and social care professionals to achieve positive care outcomes. The service worked closely with the GP surgery, and people benefited from seeing a consistent GP, familiar with their needs. People were part of their local community, with people and staff giving us examples of the meaningful relationships built with local services such as the bakery and the barbers.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff demonstrated skills and understanding of how to present information to people in a format they could understand, and which would maximise their abilities to be involved in day-to-day decision making. Information was available in pictorial formats, staff also read out information where people had visual impairments or found this approach aided their understanding.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were kept well informed of plans for the day, which staff were working on that shift, to aid individual daily routines. A person told me they were due to attend the community hub and were up early to ensure they were dressed and had eaten breakfast ready for being collected. We observed staff to encourage people to give feedback, and when received this was acted on promptly.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

We observed staff to advocate for people where needed to ensure they were able to access services and resources. Our findings were confirmed by positive feedback received from external health and social care professionals, a person stated, “I am consistently impressed by their [staff] motivation and enthusiasm for their work. It is evident that they genuinely enjoy their roles and have a strong commitment to the residents' well-being. The staff demonstrate a person-centred approach, showing warmth, respect, and a deep understanding of the needs of the individuals they support.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff acted on guidance provided by external health and social care professionals to implement improvements to care provision, such as sourcing specialist equipment. Staff worked closely with people and their relatives to source feedback and tailor the care and support provided to ensure positive outcomes. Our findings were supported by feedback received from a health care professional which stated, “They [staff] are proactive in seeking advice, willing to explore new strategies, and keen to work together to problem-solve and enhance the care they provide. This willingness to engage in multidisciplinary working ensures that residents receive well-rounded and holistic support tailored to their specific needs.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s care records included individual goal setting, to support people to develop and plan their longer-term care, as well as incorporating future aspirations. People had end of life care plans in place, where family and people felt comfortable to discuss their wishes for this stage of their life. Some people and their relatives found the subject of end-of-life care planning distressing to discuss, and this was handled sensitively by staff and leaders.