Short Term Intervention Team (STIT)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A relative said, “Carers are kind, polite, well-mannered with friendly happy and smiley faces.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People and their relatives were fully informed about all areas of the service and what they could expect. We saw information was translated into different languages or different formats, to meet the needs of individuals, where needed.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The registered provider continued to enable people to raise concerns and complaints with the confidence they would be taken seriously and addressed appropriately. A record of concerns, complaints and compliments had been maintained. Complaints and concerns raised had been investigated and where outcomes indicated changes were needed, these had been made. The service had received many compliment cards from people and their relatives about their experiences, which revealed a high level of satisfaction. Some of the comments included, ‘Many thanks for your care, I couldn’t have better support than you provided. The staff who attended me were helpful, efficient and professional. They arrived with a smile and were a pleasure to have in my home.’ ‘I would like to say a really big thank you for the care, compassion and dignity you gave me at my time of need’ and ‘To the wonderful team of carers. I will never forget the kindness and the care that you have given me over the past 6 weeks.’

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. A professional who works with the service told us, “The short term intervention team (STIT) agree outcomes with people at their first assessment visit and work to deliver the outcomes. There is a general improvement in people’s needs through their intervention with people and an increase in independence that is demonstrated by a reduction in support need when people transfer to long term services.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. People's end of life wishes were not always discussed as it was not relevant to their care package. For instance, people receiving the reablement service were only supported for a short time to increase their confidence and assess any aids needed to assist them. Therefore, this topic was not applicable to the care workers role. However, it was recognised by senior staff that this topic could be explored more.