Integrity Healthcare Solutions Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People using the service and their relatives told us that staff treated them with respect and provided care in a dignified way. Comments included, “They treat her with respect and dignity” and “They treat me nicely.” They also told us that staff spent time getting to know people and were not task oriented, “They spend time with her, giving her company and making conversation.” Staff spoke about people with empathy and compassion. One care worker said, “We respect their dignity, when I’m washing her, I always let her know and ask permission.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People and their relatives told us their religious and cultural needs were respected. They said, “They speak the same language” and “They help with her religious needs.” They also told us that the provider respected their preferences in relation to the gender of the staff that supported them. Care workers were aware of people’s individual preferences such as what they liked to eat and how they preferred their care to be delivered. They said, “I treat people as I want to be treated, treat their house as my own.” People’s care plans were personalised and contained information about their individual needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them to lead independent lives and the support provided helped them to stay at home for longer. Comments included, “They help with my washing, helping me go to the toilet. I’m happy with them.” Staff gave us example of how they promoted people’s independence, “She needs personal care, although she is independent”, “I always encourage them to do as much as they can”, “She has a lever to help her get in and out of bed but we supervise her” and “We try and give them the ability to do things themselves.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us the provider was flexible and was able to increase or decrease care visits as needed. They said the provider was responsive to any change they requested.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us the manager fostered a positive work environment and looked out for their wellbeing. Comments included, “He’s a very patient and understanding man. He communicates very well.”