Integrity Healthcare Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The provider completed a care and support needs assessment which included details of the of the various tasks that had been agreed with people using the service. Risk assessments were also completed before the provider began supporting people.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported through good care planning and managers ensured care plans reflected current people’s needs. For example, moving and handling risk assessments were completed to ensure people’s mobility support needs could be met.

The provider worked well across teams and services to support people. The registered manager told us they worked in partnership with community teams to ensure people received joined-up care. Care plans contained evidence of collaborative working with health and social care partners. A healthcare professional told us, “[The registered manager] works closely with us to support the family.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. There were processes in place to ensure people's health care needs were met.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The provider met with people on a regular basis to review their care, which helped to ensure their planned outcomes continued to be met.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People using the service told us that care workers respected their wishes and supported them according to their needs. Care workers were aware of the importance of seeking consent before supporting people. One care worker said, “We can’t force people to do anything they don’t want, but we try and encourage them gently.” Care records included a consent records and service commencement records which had been signed by people using the service indicating their consent and agreement for care to be delivered.