Molly Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and family members confirmed they had care plans which staff followed. One family member told us, “The staff definitely read the care plans, I saw it yesterday with how they supported [loved one]” and “I feel safe to go out and leave them, as I am confident, they follow support plans.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The manager and staff consistently told us how people’s needs and what was important to them was central to how staff supported them. This was confirmed by people and their family members, comments included, “They are superb,” and “Wished [loved one] had been with this exceptional team from the start. All the care staff and office listen to everything you have to say.” Nationally recognised assessment tools were in use such as for assisting a person to move and medicine practices. Professionals told us how Molly Care Ltd encouraged consistent support, one said, “I like that this care agency offers moving and handling training for family members and others involved in a caring role.” This ensured people received effective support which met their needs.

The provider worked well across teams and services to support people. When the staff and leaders had identified a need the person may have, that was outside of what they were delivering in the care package they escalated this to the relevant agencies. For example, one person had expressed a need to be able to exit and enter their home using a mobility aid. Staff had recognised there may be a need for adaptations to be considered and made a referral to the appropriate agency.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. One health professional spoke of how staff at Molly Care Ltd supported people to live healthier lives and increase mobility and independence, they told us, “Staff support with getting patients safely out of bed into their armchairs – I have worked with this care agency with two of their clients over the last year with this situation, this has enabled them to sit out of bed for mealtimes, change of positioning (and has) improved energy,” and “ They (staff) are always keen to be part of the rehab process.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured the outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and their relatives consistently told us they were able to communicate with managers and staff and that if any changes were made, they were fully involved in those decisions.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Care staff had received training for the Mental Capacity Act and understood their responsibilities under this legislation. Staff consistently demonstrated their awareness of people's right to make choices including when they may be deemed unwise choices. One told us, “We always assume the person has capacity to make decisions, we have conversations [with person and other stakeholders] and record details of these informed decisions”.