Meadow Park

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Meadow Park was last assessed in 2018 and was rated overall as Good. We have undertaken a new assessment in order to review the service and found that the overall rating for the service remains as Good. The assessment team visited the service and looked at the infrastructure of the service, as well as talking to staff and patients to get their views and opinions on the service. The service was found to be well maintained, with all aspects of patient safety and comfort considered and implemented. Staff were well informed and knowledgeable about the service, the patients in their care and their specific roles. Management of the service was comprehensive and considerate, staff and patient views were fully acknowledged and implemented where possible. Patients told us that they were happy with the service, we spoke with six of the patients at the service, the information given being positive and well balanced. A number of aspects of the service were discussed, again the comments given were all positive regarding staff, management, and the overall service provision. Governance of the service was assessed and found that the policies in place were adhered to, fully updated and relevant, with consideration given to the current guidance from both national guidance sources and the wellbeing of staff and patients. There was relevant performance management, with regular meetings to discuss the way the service was meeting the initiatives implemented, to ensure that the service functioned as well as possible.

We spoke to six patients who were willing to discuss their journey with the service, and the information we received was positive regarding personal and overall opinion of the service and those who cared for them. All patients felt involved in their care, care plans and discharge planning were clearly discussed with patient input and this was reflected in patient notes. Patients had the opportunity to take part in and complete courses and further education, including university input and courses on nutrition. Patients told us they were involved in their multi-disciplinary team meetings and felt that their opinions were valued. They stated that they felt able to talk to staff when they needed to, and that they felt listened to. Patients stated that they felt safe at the service, there was no indication of any discrimination nor inequality of outcomes. Community meeting minutes showed that patient involvement was relevant and considered, patients were happy to voice their concerns and request changes in aspects of care. The minutes reflected the work of the service to act on patient views.