Meadow Park

Patients who were on leave did not have their beds filled in their absence. The monthly Mental Health and Learning Disability Reporting template for host commissioners had a section that outlined bed use. The service was well equipped and had capacity to support treatment and care. The service had access to translation services should they be required. The service had a full and comprehensive Equality and Diversity Policy to ensure fair treatment to all staff at the service. Patient consideration was fully embedded in the service, with the service being part of a local community well-being alliance, including sub groups that aimed at making services accessible to groups with a history of not accessing services. The service had a full and comprehensive

Compliments, Concerns and Complaints Policy that was up to date. We saw

that complaints were dealt with efficiently and fairly.