- Care home
Ashleigh House
Report from 18 February 2025 assessment
Contents
Ratings
Our view of the service
Date of inspection: 27 February 2025 to 4 March 2025. We visited the home on both dates .
At the time of the inspection there were 7 people living at the home. The service specialised in the care of people with a learning disability and autistic people.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
There were enough staff with the right skills and experience to make sure people received safe and effective care. People’s health and wellbeing outcomes were excellent because of the support they received from staff working in partnership with other professionals.
Assessments and care plans were person centred and regularly reviewed to take account of changes in needs and preferences. People only received care and support with their consent or in their best interests.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Everyone was treated as an individual and staff respected each person’s individual choices. People had opportunities to take part in activities of their choosing and staff supported people to maintain and develop their independence.
The registered manager was open and approachable. They led by example to make sure care and support provided was inclusive and empowering. Staff felt supported and all said they would be able to speak up about any concerns.
There were quality monitoring processes in place which led to ongoing improvements.
People's experience of this service
People lived in a home where support provided by staff, in partnership with other professionals, led to excellent health and wellbeing outcomes. Evidence seen, and feedback from relatives, demonstrated improvements in people’s mental and physical health.
People were cared for by staff who were safely recruited, felt well supported and were happy in their jobs. This led to a relaxed and happy atmosphere for people to live in.
People looked comfortable and relaxed. Interactions with staff were kind and respectful. There was lots of laughter and people were animated and happy.
People received safe care in accordance with their assessed needs and wishes. There was a strong emphasis on involving people in all aspects of daily life and promoting independence. This led to people being engaged and having fulfilled lives.
People were supported to maintain contact with friends and family. Family members thought that many staff went above and beyond their role to facilitate this.
Staff supported people to take part in a variety of activities which helped to make sure people received social stimulation and had opportunities to experience new things.
People received care and support which was personalised to them and respected their individuality and routines. Throughout our visits we observed staff continuously interacted with people to provide inclusive and person-centred care.
People lived in a home where the leadership led by example to ensure people received care which was respectful and empowering.