Ashleigh House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed that staff treated people with affection and kindness. One relative told us, “What truly sets Ashleigh House apart is the care, attention, and compassion each staff member brings to their work.” Another family member said, “Every time I’ve been there, they’ve been kind and caring. They have a Key Worker, she’s brilliant.”

Family members told us about how staff went above and beyond to make sure people received compassionate and kind care. This included a staff member taking someone to stay with a relative on their day off when the family member was unable to collect them.

A visiting professional told us they felt welcomed into the home.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Everyone at the home was treated as an individual and able to follow their own routines and interests in accordance with their preferences and abilities. For example, one person attended college, one person carried out some voluntary work and others preferred to take part in social activities at the home and in the local community.

Staff were able to tell us about people’s individual routines and how they accommodated them.

People’s independence was promoted, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to take part in activities which promoted their wellbeing and independence. One member of staff said, “I love how much time we have to spend with people. It makes everything really personalised.” One member of staff commented on the changes which had taken place since the current registered manager took up post. They said, “When I first came here people didn’t go out much. Since [registered manager’s name] took over, people are out every day doing things they want to do.”

Throughout our inspection visits we saw staff included people in small tasks around the home to make sure they were fully involved in everything which was going on.

People were able to spend time with others that were important to them, and staff supported people to make and maintain relationships. This included supporting people to visit family.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During our inspection visit we saw staff were very attentive to people and met their needs promptly. This resulted in a happy and relaxed atmosphere within the home.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoken with felt well supported by the registered manager, their colleagues and the organisation. A staff member said, “I’ve never worked anywhere that I felt this supported.”