Newline Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This key question has been rated good. We reviewed 1 quality statement for this key question. People and their relatives told us they were happy with their care. We observed kind and caring interactions between staff and people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff were kind, caring and compassionate. The comments included “The staff are all lovely” and, “The staff look after me well.”

Staff were able to explain how they respected people’s choice and how they promoted their dignity and privacy. Staff were very knowledgeable and demonstrated kindness in their responses.

During our observations we saw lots of kind, caring interactions from staff to people. People were treated with respect and had their privacy and dignity promoted in all care interactions.

The provider had an equality and diversity policy, and we found this was being promoted in the service. Staff were promoting people’s independence through kind, caring interactions. The provider had an effective process in place to seek feedback from people. We reviewed some very positive feedback from relatives of people relating to the care being provided to their family member.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.