Newline Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This key question has been rated good. We reviewed 1 quality statement for this key question. People told us staff supported them with they needed support. However, records were not always completed timely.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us staff came when they requested support, and we observed practices which showed staff were responsive to people’s care needs

Staff told us they knew people well, understood their needs and requirements and promoted these preferences. Staff also told us they would obtain information about new admissions from handover documents. We found some people did not have care plans in place and staff were reliant on handover records to obtain information on them.

The quality of the records failed to demonstrate how the provider ensured equity in peoples experiences. Care plans were not always completed in a timely manner and therefore the provider could not demonstrate that people received personalised support for their specific care needs. This put people at risk of harm.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.