Hillbeck Residential Care Home

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Inadequate

Our view of the service

Hillbeck Residential Care Home provides care and support for older people, some of whom may be living with dementia. Some people also have physical disabilities. We completed this assessment between 4 February and 6 February 2025. We found 5 breaches of the legal regulations in relation to safeguarding people from abuse, safe care and treatment including the management of medicines, safe deployment of staff and competency of staff and poor governance. The leaders did not have appropriate systems in place to ensure people were protected from the risk of unsafe care, abuse or neglect. There were not always sufficient levels of suitably qualified and trained staff deployed. There was a lack of robust management and provider oversight to review shortfalls of care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

People's experience of this service

Whilst people and relatives fed back positively about the service, we found people were not being protected from abuse and neglect. Risks associated with people’s care were being undertaken in a safe way including around the management of falls, dehydration, malnutrition and oral health.