Park View Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service since they registered on 27 March 2023. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People felt that staff respected their privacy and dignity when they provided care and treated them as individuals. People were supported maintain their independence in relation to everyday tasks. Staff were supported to develop their skills and knowledge.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us that staff were polite, kind and caring when they provide support. People commented, “They care, no abruptness, always polite” and “Extremely kind and caring.”

Staff explained how they would ensure the person’s privacy and dignity was maintained when care was provided. Their comments included, “Ask for permission when giving personal care”, “Not sharing information and giving them dignity. Cover the person and close doors.

The provider shared feedback from representatives of external organisations which indicated that they felt there was a good relationship between staff and the people receiving support.

People felt the staff treated them as individuals when they provided care. People explained that they felt the staff knew them well and 1 person explained that staff knew their preferences and ensured these were followed.

Staff members understood the care needs of people who they visited to provide support.

People’s care plans were personalised and included information on their life experience and history, who was important to them and their likes and dislikes. There was also information on the person’s cultural, religious and language needs. Whenever possible, staff were matched with people who spoke their preferred language.

People told us that staff supported them to be as independent as possible and staff provided the level of support the person required. One person said, “I like to be independent.”

Staff explained how they encouraged people to maintain their independence whilst ensuring they received the support they required in a safe way. Staff members comments included, “Aspects they are not physically able to do by themselves we support them, they can do some things up to a certain level”, and “Encourage and ask them what they can do and if they can’t we help them.”

People’s care plans and risk assessment provided guidance for staff on what activities of daily living a person was able to undertake themselves and where they required support from the staff member.

People confirmed the staff responded to their care and support needs. One person told us, “We have a routine, so they know that I want a towel as soon as the shower if off. We are used to each other, and they are very respectful.”

There was a regular group of staff who visited each person which enabled them to identify any changes in the person’s care needs.

Staff felt supported and able to ask senior staff for support if required. Staff explained that senior staff communicated clearly with them. One staff member said, “They give opportunity, they see your capability and chance to grow with organisation.”