During an assessment under our new approach
Date of Assessment: 25 March to 4 April 2025. The service is a residential home providing support and accommodation to adults of all ages.
There was a positive approach to continuous improvement and development. Staff and managers worked well with health care professionals. Health care professionals told us the staff team highlighted any concerns about peoples’ health promptly. Staff had received training in safeguarding people from abuse and were aware of how to raise any concerns. Risks to people and staff were well managed. Recruitment checks were in place prior to staff starting to work at the home. Action was taken during the inspection to complete and improve recruitment records. We observed care and support that was provided promptly. Most people told us there were sufficient staff deployed to provide care that met people’s needs, in a timely and unrushed way. Staff received effective training, support, supervision and development. The home was very clean and well maintained.
Whilst we did not find any errors in medicines administration, and no concerns about medicines management were raised; we identified improvements were needed in the records and care plans for medicines. The provider took action during our inspection to review and update medicines records, care plans and auditing and governance procedures.
People’s needs were assessed and person-centred care records were developed based on people’s needs and preferences. We observed staff speaking to each other very respectfully, and working well together. The provider was meeting the requirements of the MCA. Records included assessments of people’s capacity, and best interest decisions where required.
We observed care and support that was attentive, caring, patient and responsive. Staff knew people very well. They spoke with fondness and in respectful ways about people. There was lots of laughter and gentle humour. The atmosphere was warm and friendly and staff treated people with respect.
Managers and staff placed great importance on getting to know people and treating people as individuals. People received person-centred care and support that was developed around their individual preferences. Staff clearly understood the importance of activities and people being socially active, in maintaining people’s independence, relationships, confidence and community involvement.
There was a culture of openness, learning and continuous improvement to the service provided. The registered manager and provider had good oversight and knowledge of the service. The registered manager and provider knew people very well. They were committed to providing responsive, person-centred care. Staff we spoke with shared that culture and commitment.