- Care home
The Mayfield Care Home
Report from 14 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 25 March to 4 April 2025. The service is a residential home providing support and accommodation to adults of all ages.
There was a positive approach to continuous improvement and development. Staff and managers worked well with health care professionals. Health care professionals told us the staff team highlighted any concerns about peoples’ health promptly. Staff had received training in safeguarding people from abuse and were aware of how to raise any concerns. Risks to people and staff were well managed. Recruitment checks were in place prior to staff starting to work at the home. Action was taken during the inspection to complete and improve recruitment records. We observed care and support that was provided promptly. Most people told us there were sufficient staff deployed to provide care that met people’s needs, in a timely and unrushed way. Staff received effective training, support, supervision and development. The home was very clean and well maintained.
Whilst we did not find any errors in medicines administration, and no concerns about medicines management were raised; we identified improvements were needed in the records and care plans for medicines. The provider took action during our inspection to review and update medicines records, care plans and auditing and governance procedures.
People’s needs were assessed and person-centred care records were developed based on people’s needs and preferences. We observed staff speaking to each other very respectfully, and working well together. The provider was meeting the requirements of the MCA. Records included assessments of people’s capacity, and best interest decisions where required.
We observed care and support that was attentive, caring, patient and responsive. Staff knew people very well. They spoke with fondness and in respectful ways about people. There was lots of laughter and gentle humour. The atmosphere was warm and friendly and staff treated people with respect.
Managers and staff placed great importance on getting to know people and treating people as individuals. People received person-centred care and support that was developed around their individual preferences. Staff clearly understood the importance of activities and people being socially active, in maintaining people’s independence, relationships, confidence and community involvement.
There was a culture of openness, learning and continuous improvement to the service provided. The registered manager and provider had good oversight and knowledge of the service. The registered manager and provider knew people very well. They were committed to providing responsive, person-centred care. Staff we spoke with shared that culture and commitment.
People's experience of this service
People were very positive about the care and support provided and the way the service was organised and run. People said, “It’s very good living here. I’m very lucky to be here” and “I’m looked after and they are very very kind.”
People told us they felt safe, and care was provided by staff who knew them well. They said, “Yes, I feel safe, there’s people here to do this, that and the other. The staff help you if you need it” and “I feel safe, they talk to you.” People’s nutrition and hydration needs were identified and met. People were positive about the food and choices provided. One said, “The food’s wonderful, there’s usually a choice and family can stay for lunch if you let them know.” People told us they were supported to access health care if needed.
People spoke very highly of the staff and the care and support they received. They told us staff were caring, kind and patient. One person said, “The staff are very friendly.” There was a wide range of activities on offer; both within the home and in the wider community. People told us they enjoyed the range of activities. One person said, “There are lots of activities. Yesterday we had baby goats visiting, they were lovely.”
People told us they were asked their opinions about the service and any improvements that could be made. Relatives told us they felt very welcomed and listened to. People told us they had no complaints, but knew how to raise any concerns. They said, “If I have had any concerns I speak to the staff, they are very responsive. Definitely recommend it here” and “I have no complaints they are very thoughtful but if I had I would go straight to the office. Would I recommend this home? Oh gosh yes.”