The Mayfield Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person-centred care and support that was developed around their individual preferences. Staff said, "We have a fantastic relationship with a lot of the residents, as Mayfield grows you build the bond with them and work around them. Every person is different."

People told us they were asked their opinions about the service and any improvements that could be made. Relatives told us they felt very welcomed and listened to.
 

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People’s personal, cultural, social and religious needs were understood and respected. Managers and staff shared an understanding of the importance of people being part of their community.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were identified and respected.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There was a system in place for responding to any concerns or complaints. People told us they were able to raise any concerns they had and were listened to. People said, “I’ve not had any complaints but I would be happy to go to them if I had” and "[Registered manager name] is the manager; she always says hello. If I had a complaint I would go to her, she has an open door and I can go in whenever I want.”
 

The provider made sure that people could access the care, support and treatment they needed when they needed it. Managers and staff showed they understood how to access specialist health or social care support people might need.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Where people wanted, their wishes were recorded in their care records.