The Mayfield Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed care and support that was attentive, caring, patient and responsive. Staff knew people very well. They spoke with fondness and in respectful ways about people. There was lots of laughter and gentle humour. The atmosphere was warm and friendly and staff treated people with respect. Visitors were made to feel welcome. Staff said, "I genuinely like working here. I really like the people we care for. It's nice. I feel that I can be proud to work here” and “It's an absolute pleasure to provide that care to [person’s name] and everyone else.”

People told us staff were very friendly, kind and patient. People spoke very highly of the staff and the care and support they received. They said, “They are very patient”, “They are very respectful” and “They are always kind and give you hugs when needed.”

A health care professional told us, “They (staff and managers) are all very helpful and compassionate, nothing is a problem to them, they’re a cracking team.”
 

People all spoke very positively about the provider, registered manager and staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, and unique backgrounds and protected characteristics.

Managers and staff placed great importance on getting to know people and treating people as individuals. One staff member said, "We take getting to know people very seriously, go with what the resident needs. The care is always about the person; their culture and their background. Care is delivered about that.”

Care records included detailed personal histories that informed staff about people’s hobbies and interests. There was a wide range of activities on offer; both within the home and in the wider community. People attended local area events and festivals. Local groups and entertainers attended the home. Staff clearly understood the importance of activities and people being socially active, in maintaining resident’s independence, relationships, confidence and community involvement. There were reminiscing sessions. A staff member said, “It helps people remember, sometimes they don’t remember things, but they can remember every word of a 60’s song. They light up.” People were supported to take part in activities which promoted their wellbeing and independence. This included exercise groups to promote movement and balance. One person said, “I like the seated exercises and tai chi.”

One person said, “Yes there are plenty of activities they have had animals visiting goats, rabbits, live entertainment.” People had regular meetings with staff so they could discuss new activities they would like to like to try, or ones that were not working.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s choices and independence were encouraged and promoted.

People were able to spend time with others that were important to them, and visitors were welcomed. When there were events, an email was sent out, so that family, friends and former neighbours could join in.

People told us staff respected their choices and supported their independence. They said, “I can make my own choices” and “They [staff] know what I like.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed one person was unsettled during a mealtime and wasn’t eating. Staff knew what to do to try to encourage the person to eat.

People told us staff were responsive. They said, “They do listen to you and if they don’t know the answer they will go and find out” and “If I press my buzzer, the staff come and I say sorry to be a nuisance and they say ‘you’re not. That’s what we are here for’.”
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The provider and registered manager spoke very positively about the staff team. There were systems in place to identify if staff had any specific health or well-being needs. There was a confidential support line available to staff and staff recognition awards. One staff member said of receiving a recognition award; “It made my contribution feel valued and seen."

Meetings were arranged at different times so all staff groups on different shifts had an opportunity to be involved. Staff said, "It's a pleasure to work here especially with the residents" and "100% I feel valued. We're all there to support each other. I have no problem at all with management; the office door is always open."