Updated 23 September 2024
Date of assessment 1 October to 21 October 2024. Forest Manor Care Home is a ‘care home’ providing personal care and nursing support to people over 18 and supporting people with physical disabilities, mental health conditions, sensory impairments and people living with dementia. At the time of the assessment, the service was supporting 44 people with their personal care needs. Forest Manor Care Home was last rated requires improvement (published 22 October 2024). This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We undertook this unannounced assessment following whistleblowing concerns surrounding staffing levels and the culture within the home. We assessed a total of 34 quality statements from the safe, effective, caring, responsive and well-led key questions and found areas of concern. We identified 3 continuing breaches of regulation relating to people receiving safe treatment and care, person-centred care and governance of the service and a further 2 breaches in meeting nutritional and hydration needs and safeguarding people from abuse and improper treatment. The service was not safely meeting people’s needs. We observed neglect and unsafe manual handling practices on multiple occasions. Through observations on multiple site visits, we observed the care delivered remained inadequate, was not person-centred and there was minimal oversight of the service from the management and the provider As part of this assessment, we reviewed CCTV footage recorded within the home to observe care practices and periods of time identified to us through people raising concerns. This report references those incidents and practices observed on these recordings. CCTV equipment and recordings were only taken in the communal areas and corridors of the home.