Fiveways

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 5 August to 23 August 2024. This assessment was completed due to concerns about the providers oversight of their services and shortfalls found at other services. We assessed a small number of quality statements from all the key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people were being supported to live their lives as independently as possible. People were involved in managing risk and making decisions, when able. They were supported by enough staff, who had received appropriate training and supervision. People were encouraged and supported to follow their interests and spent much of their time outside of the service.

People's experience of this service

People told us they were happy living at the service and felt safe with staff. People explained how they went out regularly and were supported to follow their interests. Relatives were positive about staff skills and how people were supported. People told us staff knew them well including their needs, choices and preferences. People’s rooms were personalised and decorated according to people’s style. Relatives told us, they regularly communicated with staff and were confident to raise any concerns with the registered manager. They told us, there was a good culture within the service and how staff were treated was central to them providing good care and support.