Fiveways

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

During the assessment we looked at the quality statement ‘Equity in experience and outcomes.’ People felt they were treated equally and were supported to be part of the community. People’s cultural and spiritual needs were explored and people were encouraged to understand others backgrounds and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People enthusiastically told us about how they spent their time. People said they went to local clubs, travelled by bus, went to church and days out. One person told us how important it was to them to see their best friend, and how staff facilitated this by driving them to their house. People had been on holiday and taken part in lots of different and some new activities such as badminton, bowling and swimming. “It was a great time. I really enjoyed it”, one person commented. One relative told us how their family members quality of life had greatly improved since moving to Fiveways. They said they were speaking more and now regularly went on trips out when previously they had remained at home. “Staff take him out in his wheelchair on the bus. He has never done that before and he loves it.” They explained that their family member could be inflexible at times but that staff had not seen this as a barrier to ensuring they led an active, busy life. Relatives said they regularly communicated with staff and if there were any concerns, they let the manager or staff know and they sorted it out straight away. One relative told us, “We and the staff understand each other and try to do the best together to make my relative happy. The manager is very good. If she says she is going to do something she does it. It is good team work.” Relatives and social care professionals said they would recommend the service to others due to the quality of care provided. Relatives said the culture of the service and how staff were treated was central to providing the care. One relative told us, “The staff like working there and are taken good care of. That makes a difference.” A social care professional told us, ‘I believe this to be an amazing home, full of positivity and support, and the manager and staff go ‘above and beyond’ to provide a safe, secure and supportive space for their residents.’

Staff explained to us how they supported people to follow their cultural and spiritual needs. This included ensuring people’s dietary requirements were met. They knew which cafes and restaurants people could use and shopped at appropriate shops and supermarkets. They explained how people would eat similar foods prepared with different meats so everyone had the same meal but continued to follow their spiritual preferences. People who wished to were supported to attend and take part in religious service when they wished, such as taking holy communion. Other people joined in religious celebrations which were different from their own at their families request. This was so people did not feel left out. The registered manager explained how people were part of the local community. Neighbours knew people and chatted to them when they met in the street.

Specialist equipment was in place for those who needed it but the service remained homely. The communal areas were open plan and people were able to move around as they wished including the kitchen and lounge. At keyworker meetings discussions took place about setting goals for people about things that were important to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.