Medical Imaging Partnership

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We observed staff interacted in a friendly and professional manner with patients and they took their time to explain procedures and gave ample opportunity for questions. Patients described a great experience.

Patients could visit the mobile unit or watch a demonstration video before their appointment to familiarise themselves with the site and equipment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients thought radiographers explained procedures well before and during their appointment. They described their appointment as a great experience.

The service had developed a demonstration video to show to patients before coming in for their appointment. Staff knew some patients suffered with claustrophobia. They had microphones, which they used to communicate with patients during scans.

We observed staff interacting in a kind and respective way, giving patients the time they needed to understand the procedure and ask questions.

Patients described their appointment as a great experience.

In recognition of the anxiety the environment of the scanners invoked in some people, the service had introduced wide bore scanners. This had resulted in a reduction in the number of incomplete scans. The service also offered patients the opportunity to visit a site to understand the environment before attending for their examination.

Staff treated patients with dignity and respect.

The service accessed a translation and interpretation service via telephone when patients did not speak English as a first language. Patients could access leaflets with large font if they had sight issues.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not have data or inspection comments relating to people's experience.

At the time of the inspection, report turnaround time was between 2 to 3 weeks. Staff gave patients information about how to give feedback to the service; patient feedback was used to improve services.

We did not have data or inspection comments relating to observation.

The provider rotated staff around the business and considered staff’s life and work balance. MIP brought in occupational health services when required, for example, for staff on long term sickness. Staff felt MIP to be a positive place to work at.

The provider had a staff management policy in place. Staff had access to occupational health services provided by an external company. The company had committed to training Mental Health First Aiders to recognise the signs and to support colleagues in managing stress within the workplace. As part of the service's employee benefit package, staff had access to support, which was completely independent of the company. Staff were entitled to private medical insurance, allowing them access to counselling, mental health support, etc. Managers told us they accommodated childcare responsibilities and offered staff set days off. Following long-term sickness leave, staff were entitled to a phased return to work.