Orchard View

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Orchard View is a care home providing accommodation, personal and nursing care for up to 26 people. This includes older and younger people with mental health conditions, physical disabilities and/or sensory impairments. This is the first rated assessment for this newly registered service. The date of the assessment was 26 September 2024 and 4 October 2024. The assessment was undertaken in response to the length of time since the service was registered. At the time of the assessment there was not a CQC registered Manager in post; there was a home manager who was in the process of applying for registration. We found the home manager was being supported by senior leaders. We assessed the provider against all the quality statements in the safe, effective, caring, responsive and well-led domains. Care records provided detailed guidance to ensure people received safe, person-centred care and support from all members of staff. Staff were sufficiently trained and worked well with other healthcare professionals to ensure people’s needs were met. Staff spoke positively about working at the service and we observed people were treated with dignity, respect and kindness. The service has been rated good following this assessment.

People's experience of this service

We received positive comments from people who lived at the service, relatives, staff and other healthcare professionals. People told us they were happy at the home, staff provided care in a timely and responsive manner. One relative said, ‘The staff are really friendly and nice’. Another staff member commented, ‘Staff are well trained and seem to work well together’. An Expert by Experience contacted relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service. Overall, relatives found staff met people’s needs and kept them safe. They found staff were competent, caring and treated people in a dignified manner. A relative told us, ‘My family member is settled in. I feel they are safe, there are staff on the premises all the time’.