Granville Gardens Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, empathy and compassion and staff respected their privacy and dignity. Throughout our visits we saw people were treated with respect and understanding. People said, and we observed, people could spend time in their rooms or communal areas. People were able to meet with personal and professional visitors in private.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. People’s protected characteristics such as religious beliefs and sexuality were reflected in care records and staff spoken with understood people’s individual needs and how best to support the person. However, we identified during mealtimes people’s walking aids were moved out of reach which meant people had to request for staff to return their aids when they wished to leave the dining room. One person told us, “Sometimes I have to sit here [in the dining room] for up to half an hour waiting for someone to take me to the lounge.”

People were supported to have choice and control over their lives. People had access to activities to promote their health and well-being. People told us they could choose how they spent their time. One person said, “I’ve learned some new hobbies since coming here.” Another person told us, “There’s a school just up the road and the children come to visit us and do colouring. We really enjoy their visits. We can go out if we want and walk to town.” We observed there was a range of activities which people were able to join in with.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff quickly recognised when people required urgent help or support. Staff knew people well and were able to respond to their needs in a personalised way. During our visit we observed people were supported promptly when they required assistance.

The provider cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were happy working at the service and felt they were treated fairly. There were procedures in place to consider staffs’ individual needs, this included considering staff’s diverse needs and ensuring all staff were treated equitably. The manager told us their workforce was important to them.