Granville Gardens Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. However, some people’s needs were not fully outlined in their care records, so it was difficult to assess whether care was person centred in these areas. For example, in epilepsy and diabetes care records. We also identified people’s preferences for taking their medicines was not always present in their records.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up and supported choice and continuity. Staff understood the importance of working closely with a range of other agencies and told us how they ensured people received consistency and continuity in care delivery. One person told us, “The staff couldn’t be more kind. When I had to go to hospital for a check-up, a member of staff came with me. They [staff member] looked after me like my family would.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We saw examples of easy read safeguarding information available to people, and resident meetings were carried out with consideration for those that required adapted formats of information.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. People told us staff listened to their views and acted on feedback. Regular meetings for residents were held to ensure people’s views were heard and responded to.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff supported people to access appointments and other care and treatment in accordance with their individual needs. This helped to make sure people were able to access appropriate services. One person told us, “The doctor comes to visit us if we’re ill.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us they would be comfortable to raise any issues with the manager or a member of staff. One person commented, “If I did have a complaint, I would tell the manager or bring it up in the resident’s meeting.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Staff were aware of the importance of providing end of life care, ensuring people received care and treatment that met their individual wishes. A staff member said, “Making sure we put everything we can in place, having good conversations about did they have an end-of-life journey they wish to go through and putting a care plan in place.” However, we found 1 person’s records contained conflicting information regarding their resuscitation preferences. This meant the person’s personal preferences may not be effectively met.