Verve Homecare Ltd

Updated 13 February 2025

Date of Assessment 13 February 2025 to 5 March 2025. Verve Homecare Ltd is a care at home agency that provides personal care and treatment of disease disorder and injury to people living in their own homes. At the time of this inspection 16 people were receiving care and support. Nurses were employed to support the packages of care where the person needed treatment of disease disorder and injury to people. Clinical leads (nurses) co-ordinated the package of care and supported the person, their representatives and the staff team.

This is the first assessment for this newly registered service. We assessed quality statements in the safe, effective, caring, responsive and well-led key questions. The ratings for the key questions we assessed were good.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider ensured the service met these principles and underpinned the care people received.

People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs. People and their representatives were involved in the planning and delivery of care. The staff put people at the heart of everything they did. Staff felt supported in their roles and received training to enable them to provide care that was effective, responsive and caring.

The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs. Feedback was sought from people, their representatives and staff. Feedback from professionals was positive on how the service had supported people.

Updated 13 February 2025

We spoke with 2 people who used the service and 9 relatives. An expert by experience supported the inspection. An expert by experience is someone who has experience of this type of service. Overall, people were satisfied with the care and support from staff. Some people had poor experiences of care before they had started receiving a service from Verve Homecare Ltd. They felt care had improved, they were fully involved and there was good communication between the service and other health and social care professionals involved in their care.

Everyone said they had a consistent team of staff to support them and had regular contact from the clinical lead. Comments included, “Phenomenal. They are part of the family, and I could not ask for more”, and “Carers fantastic, they know [relative] really well. This is important as behaviours can be unpredictable.” Another relative said, “The staff team have been stable, and this has been really positive, and [relative] is more settled.”

Some relatives told us they had raised complaints, and this had been listened to and addressed. For example, 1 relative had raised concerns about a member of staff’s conduct which was addressed and the staff member no longer worked with the person.

From talking with relatives, it was evident people were the focus, and care was person centred. Relatives confirmed they were consulted and involved. One relative told us they helped train care staff on how to support their loved one so they could get to know them better. One relative said that short notice absence on occasions had been difficult, and the service had tried to send a member of staff that was not trained in respect of supporting with a health condition.

People and relatives told us they felt staff were kind and caring. They gave us examples of how care was tailored to the person taking into consideration their interests, hobbies and preferred lifestyle. A person told us “They are really good, they talk to me and take me out."