During an assessment under our new approach
This is the first assessment for this newly registered service. We assessed quality statements in the safe, effective, caring, responsive and well-led key questions. The ratings for the key questions we assessed were good.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider ensured the service met these principles and underpinned the care people received.
People received safe care, and staff understood their needs and preferences well. Care plans gave staff guidance to support people safely. Staff managed risks and met people’s health and wellbeing needs. People and their representatives were involved in the planning and delivery of care. The staff put people at the heart of everything they did. Staff felt supported in their roles and received training to enable them to provide care that was effective, responsive and caring.
The service was well led. The management team were proactive in ensuring people received a quality service that met their individual needs. Feedback was sought from people, their representatives and staff. Feedback from professionals was positive on how the service had supported people.