Cantley House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People received care and support from staff according to their individually assessed needs and wishes. Relatives told us staff treated their family members as individuals and understood what their personal care needs, preferences and daily routines were. Care plans were personalised and contained detailed information about people’s strengths, likes and dislikes, and how they preferred staff to meet their personal care and support needs in line with their wishes.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People received care and support from staff according to their individually assessed needs and wishes. Relatives told us staff treated their family members as individuals and understood what their personal care needs, preferences and daily routines were. Care plans were personalised and contained detailed information about people’s strengths, likes and dislikes, and how they preferred staff to meet their personal care and support needs in line with their wishes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to access the community and activities of their choice. Some people accessed the community independently. People were treated fairly and had control over their own lives. People told us how they chose their favourite foods and where they bought their shopping from. We saw staff supported people in line with people’s preferences. Staff told us people’s care plans gave them a good overview of people’s needs and preferences, and they knew what people were willing and capable of doing safely for themselves, and what tasks they would need additional support with.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff demonstrated positive and caring relationships between them and people. Staff were able to anticipate and meet people’s needs quickly. Staff knew people well and were able to recognise when they required additional support. People were supported to access healthcare professionals in a timely way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they were happy working for the provider and felt supported. Staff had access to a staff handbook which detailed information regarding holiday pay, sickness benefit, maternity leave, adoption leave and pay, flexible working policy, parental leave and time off for dependents.