Cantley House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed to ensure care delivered was appropriate and in line with people’s current needs. Where practical, staff involved people in discussions about their care and support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported to maintain friendships with people and their families. Relatives were complimentary of the service. One relative said, “I am glad [relative] is in their care to be honest. I am very satisfied.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well as a team and completed handover meetings between shifts to ensure information was passed on correctly.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to access healthcare professionals and ensured they supported people in line with advise. For example, 1 person received support from the mental health team. Health action plans were in place and used to support people in the event of a hospital admission. This ensured other healthcare professionals had access to vital information. Healthcare was also documented within people’s care plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans documented outcomes people wanted to achieve and stated how staff were to support people. For example, 1 person required staff to be patient when they were talking about negative thoughts and to ensure reassurance was offered. One person required staff to prompt them to ensure they completed their hygiene programme. Staff confirmed how they supported people to meet these objectives.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Managers and staff were knowledgeable about the Mental capacity Act (MCA) 2005. We found staff sought consent or acted in people's best interests when offering support. The management team understood their responsibilities under the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). They told us how people were consulted and involved in their care, and if appropriate their relatives, and if people lacked capacity to make decisions about their care, assessments of people's mental capacity were completed and decisions made in their best interests.