Aston Home Care Limited

Updated 20 January 2025

Date of inspection: 28 January to 26 February 2025.

This inspection was carried out in response to concerns we received about the service in relation to staffing and the care and treatment people received.

Aston Home Care is a domiciliary care agency supporting younger adults, older adults and people who maybe living with dementia.

We found concerns relating to insufficient information within people’s care records and lack of required staff training around people’s specific needs. We were not notified of all safeguarding referrals as required and people’s mental capacity assessment documents were not always in place.

The overall rating for the service is requires improvement based on the findings of this inspection. We found the provider to be in breach of regulation in relation to good governance and a breach of regulation in relation to a condition on their registration.

Updated 20 January 2025

People told us they felt safe when staff came to support them. Overall, they confirmed staff arrived on time and stayed for the duration of the call and they mostly had the same staff members supporting them.

People and their relatives told us they could raise concerns or complaints openly with the staff team or call the office when needed. People felt when they did raise concerns these were actioned.

People told us staff were kind and spent time talking to them. People told us staff respected their dignity and privacy.

Whilst most people and relatives had not reviewed their care plan, people told us they could make their own choices and decisions, and staff promoted their independence and delivered their care in line with their preferences.