Aston Home Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and their relatives we spoke with confirmed staff treated people well. One person told us, the staff are very caring, they are friendly and are very helpful.” One person who stopped receiving care from the provider during our assessment period confirmed, “The staff were very nice people, they were very good at providing good care.”

Staff we spoke with confirmed they treated people with kindness and respected their privacy and dignity. One staff member told us, “I sit with people and talk with them if they are alone, I celebrate their happiness, I like them, I think of them like my parents and that is why I provide good care.”

Another staff member told us, “Respecting people’s privacy and dignity is very important, we close the curtains before delivering personal care, if they give permission then we deliver personal care.” Another staff member told us, “The main point is to respect people’s privacy and dignity, if they need to use the toilet, we give them privacy, shut the curtains and make sure the door is locked when giving personal care.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives we spoke with confirmed staff treated people as individuals. One person told us, “The staff provide person centred care, and it is tailored to me, they are very good, very nice people I get on well with them.”

Staff we spoke with confirmed they supported people in line with their wishes and preferences to meet their needs. One staff member told us, “We [Staff] have the information about what people want and how they want their care delivered, and respect how people want to receive care, and we follow that.” Another staff member told us, “If it is a new person, we find out about their conditions before the call, which includes their personal aspects.”

Whilst people’s care plans required further specific information on identified needs, their care plans detailed, their likes, wishes and preferences. Where people expressed preferences, such as having a specific gender of staff to support them, this was clearly recorded and people confirmed they received care in line with their preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People and their relatives confirmed staff promoted their independence. One person told us, “Staff support my independence, I can’t walk without my frame, they make sure I have it and that I am alright.” Another person told us, “I am able to do a few things for myself, they [Staff] ask me what I need doing, they ask all sort of little things, they definitely support me to do things, they say ‘we will leave that to you, then let us know if you need any help’.”

One relative told us, “Staff encourage [Person’s name] with their independence and to do things for themselves, I have no concerns.”

Staff we spoke with shared their approach to promoting people’s independence, choice and control. One staff member told us, “One person sometimes refuses to get off the bed, we encourage and give them everything they need, then we check if they want to have personal care at their lunch time call instead. If so, I call the office, document everything and deliver personal care at lunch time. I make sure the service users come first.” Another staff member told us, “I follow people’s wishes, I gain their consent before every task, I ask if they want a tea with sugar or without, I check with them.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives, we spoke with overall, confirmed staff responded to their needs. One person told us, “The staff are reliable, and I am satisfied, the carers are kind towards me, they do everything I want them to, whatever I ask there is no trouble.”

Staff we spoke with confirmed they listened and understood people’s views and wishes. One staff member told us, “I try to talk to make them [People] happy whilst I am with them and talk through everything I am doing, I follow their wishes and make sure to check in with them.” Another staff member told us, “I involve people and spend time with them, if I felt they were not themselves, I would inform their next of kin and the office.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff we spoke with confirmed they were supported by the management team and their wellbeing was promoted to ensure people received safe and effective care. One staff member told us, “I call the office if I need any help, they support us. You must look after the staff who will deliver the best care.” Another staff member told us, “I am enjoying working here, I am supported by staff and the management.”

Staff were supported with protected time to meet their religious needs. We reviewed recent team meeting minutes where it was recorded there had been a discussion about staff working flexibly to enable all staff to have time for prayer, as needed.