Our current view of the service
Updated
10 January 2025
Date of Assessment: 14 January to 15 January 2025.
Sandown Court (Care Outlook) is an 'extra care' housing scheme providing personal care to older people living with dementia, a learning disability and/or autistic people, mental ill health and sensory impairments. People live in their own flats in a shared building. A Housing Association owns the building and as the property's landlord is responsible for its maintenance. The Care Quality Commission (CQC) does not regulate premises used for extra care housing or people who do not receive personal care.
At the time of our assessment 18 people who were receiving personal care lived at the scheme.
The service was registered with us on 21 November 2023 and this is their first comprehensive assessment, which was conducted by 2 Adult Social Care inspectors. This on-site inspection was unannounced.
We looked at all 5 key questions and 34 quality statements during this assessment. Based on the findings of this schemes inaugural CQC assessment we have rated them good overall.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff understood people’s rights and how these should be met, including respecting people’s privacy and dignity. Staff reviewed assessments taking account of people’s communication, personal and health needs.
Management of the service was consistent and stable. The managers were visible, knowledgeable and supportive, helping staff develop in their roles. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life. Managers and staff worked well and in partnership with external professionals and bodies to help people achieve positive outcomes.
People's experience of the service
Updated
10 January 2025
During our assessment we received feedback from 6 people living at the scheme, 4 relatives and 3 external health and social care professionals.
People were overwhelmingly positive about the quality of the care provided at the service. People said they were happy living there and described the culture within the scheme as open, friendly and welcoming. Typical comments included, “All the carers are marvellous, which makes Sandown Court such a wonderful place to live,” “The scheme continues to provide an excellent service to my [family member]” and “The scheme provides a high quality service to my clients and they all tell us they are happy living there.”
People’s safety was prioritised and staff knew how to keep people safe from abuse or harm. One person said, “I do feel very safe here,” while a relative added, “We are confident our [family member] is safe there and as a family we are so grateful and happy she is part of the Sandown Court community.”
People were treated fairly and with compassion, and had their human rights and diversity respected. People described how staff always treated them with respect and kindness, and made sure any personal care was provided sensitively, preserving their privacy and dignity. A person told us, “All the staff who work here are so friendly and caring..” A relative added, “The small group of in-house carers who regularly support my [family member] are always professional and incredibly friendly. They treat my [family member] with the upmost dignity and often go above and beyond for her.” People were supported by staff who were skilled and experienced and provided care in line with their choices and preferences.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. We observe people were included and listened to by managers and staff who consistently interacted positively with them.